Refund and Returns Policy

Return/Refund Policy

At Baju Mart, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward return and refund policy to make the process hassle-free.

Returns:

You may return eligible items within 30 days of delivery for a full refund or exchange. To initiate a return, please ensure the following conditions are met:

1. The item must be unused, unworn, and in its original condition with all tags attached.
2. The item must be returned in its original packaging.

To request a return, please contact our customer service team at [email address] with your order number and details of the item(s) you wish to return. We will provide you with a return authorization and instructions on how to proceed.

Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.

Refunds:

Once your return is received and inspected, we will process your refund within [number] business days. Refunds will be issued to the original form of payment used for the purchase. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.

Exchanges:

If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting the return authorization. We will do our best to accommodate your exchange request, subject to availability.

Non-Returnable Items:

Certain items are not eligible for return or refund, including:

1. Items marked as final sale or clearance.
2. Customized or personalized items.
3. Undergarments and swimwear for hygiene reasons.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on the nature of the issue.

Contact Us:

If you have any questions or concerns regarding our return/refund policy, please don’t hesitate to contact us at rantaikesehatanindonesia@gmail.com. Our customer service team is here to assist you and ensure your shopping experience with us is exceptional.

We reserve the right to update or modify this Return/Refund Policy at any time. Any changes will be reflected on this page.

Last updated: 27 Mar 2024